The 2013 TQM Seminar

2013/03/22

FENG, WEN-HSING

The 2013 TKU Total Quality Management (TQM) Seminar was held on the morning of March 22 at the TKU Student Activity Center, Tamsui Campus. As in previous years, there was live interaction with staff members from the Taipei and Lanyang campuses, as over 600 members of faculty and staff came together to strengthen their skills in total quality management.

Tamkang University was the first university to implement TQM, said the President of TKU, Dr. Flora Chia-I Chang, in the seminar's opening speech. Since adopting principles of TQM in 1992, Tamkang has evolved through several distinct phases: the "inception phase", the "foundational phase", the "development phase", and the "advancement phase".

During this year's seminar, the top three placed teams in the Quality Control Circle Competition were announced; winners of the Tamkang Quality Award shared their know-how and experience; and a special lecture - on service quality - was delivered by well-known author Tony Wong.

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